Frequently Asked Questions

Last Updated: March 14, 2018


ORDERING

How do I track my order?

You can track your order by following this link or by contacting us.

Can I return or exchange an item?

Please find our Return & Refund Policy here.

Can I order replacement parts for my planter?

Please contact us and tell us what you are looking for. We will do our best to find you the appropriate parts.

How can I change or cancel my order?

To change or cancel your order, contact Customer Service at 1-877-369-0134 Monday – Friday between 8:00 a.m. – 4:30 p.m. EST.

Can I ship items to multiple addresses?

Unfortunately, no. However, you can ship to a different address than your billing address. Make sure to uncheck “My billing and shipping address are the same” on the checkout page and enter your desired shipping location.

What shipping options are available?

Please find our Shipping Policy here.


PRODUCT

What is Artstone material?

Artstone is a proprietary blended material made from plastic and crushed stone. Depending on the size, shape, or color of the Artstone planter; the material could be a blend of polystyrene and crushed stone, or polypropylene and crushed stone. All Artstone planters are considered #7 plastic.

What is a Water-Minder™?

The Water-Minder™ feature can be found in the majority of Artstone planters and Pod style planters. This self-watering feature allows the planter to become sub-irrigated by creating a reservoir that stores excess water. An integrated wicking chamber allows growing media to draw excess water from the reservoir, allowing longer periods of time between watering. A removable plug allows the planter to be used both indoors and outdoors.

I ordered two of the same planters. Why do they look different?

Due to the manufacturing process of our Artstone and metal planters, each piece is uniquely made and one-of-a-kind. These pots may be classified under the same color or finish but could have a slight variation.

If you ordered 100% resin/plastic planters and notice a difference between colors in the same style or family, please contact us.

A certain product is out of stock online, will it be available again?

If you see a product on our website, the fastest way to find out when it's coming back is to sign up to receive email notifications. For out of stock product, you'll see a signup form on the product page where you can enter your email address and sign up to receive notifications. Signing up ensures that you're among the first to know when the product has arrived back in stock.

If you have an urgent request, please feel free to contact us.


MISC

I would like to sell your products in my store, what are the requirements?

Please contact us for more information about wholesale accounts.

What services do you offer for business or interior designers?

Please contact us for more information about our business or interior designer services.

Do you have a retail location?

At the moment, Root & Vessel® is an online only shopping destination.

Can I purchase a Root & Vessel® gift card?

We currently do not offer gift certificates or e-gift cards. If you would like to send a gift to someone, you are able to ship items to a different address during the checkout process.

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