Root & Vessel® Rewards Program
What is the Root & Vessel® Rewards Program?
The Root & Vessel® Rewards Program is a free to join loyalty program where you earn points for various activities. You can then redeem your points for discount codes on purchases at rootandvessel.com.
Note: You must create an account and be signed in to earn points for any point rewarding activity.
How do I earn reward points?
All the ways that you can earn reward points are listed above under the "Earn Points" section on this page. We'll be adding more ways to earn points as time goes on, plus be on the lookout for special double or triple point days! Please note you must be signed in to earn points.
Where can I see how many points I have accumulated?
Your point balance is shown at the top of this page after you sign in to your rootandvessel.com account.
Why didn't I receive my points for creating an account, writing a review, or other activity?
Most point earning activities are rewarded immediately, but a few take longer to appear in your account. Points for creating an account may take up to an hour to show up in your account, while points for review activities can take 1-2 business days. That is because every review is independently verified, so we have to manually reward those points.
If you're still not seeing your points after those time periods, please contact us. We'll ensure you receive the points you should.
When can I redeem my points?
You can redeem your points when you reach the first reward level, which is currently 500 points for a $5 off $30+ discount code.
How do I redeem my points?
After you've reached 500+ points, you can redeem your points by clicking the "GET REWARD" button under the "Rewards" section. You must be signed in to your rootandvessel.com account to redeem a reward.
After successfully redeeming your points, you'll receive a unique discount code. That code can then be applied to any one order as long as your order total is above the stated minimum spend amount. When you're ready to apply the code to an order, simply copy/paste the code into the discount code field at checkout.
Can I combine my reward points with other promo codes?
Do my reward points or redeemed rewards expire?
Points expire 1 year after your last order. This means that if you go 1 year without placing an order on rootandvessel.com, you'll lose your accumulated points. Don't worry, you'll receive an email notification before your points are about to expire.
Redeemed reward codes expire after 1 year.
How do I reach the Root & Vessel® Insider & VIP tiers?
Root & Vessel® Insider: Your account will be automatically upgraded to this tier after you've earned at least 500 points in the last 12 months.
Root & Vessel® VIP: Your account will be automatically upgraded to this tier after you've earned at least 1,000 points in the last 12 months.
What are the benefits of being a Root & Vessel® Insider or VIP?
Root & Vessel® Insider: You'll earn 7 points for every $1 spent (vs. standard 5 points).
Root & Vessel® VIP: You'll earn 9 points for every $1 spent (vs. standard 5 points) PLUS get access to exclusive discounts.
We're constantly looking at ways to reward our Insiders & VIPs, so expect additional perks as we evolve our Rewards Program.
Will I ever lose Root & Vessel® Insider or VIP status?
Potentially. The Insider & VIP tiers are automatically calculated on a trailing 365 day basis. Therefore your account may be downgraded if the amount of points you've earned in the last 12 months drops below 500 points (Insider minimum) or 1,000 points (VIP minimum). Don't worry, you can always re-gain Root & Vessel® Insider or VIP status! Your account will be automatically upgraded again whenever you have earned the minimum tier level points during the previous 365 days.
What qualifies as a successful referral?
Your friend/referral must either use your unique referral link (which you'll only see if you're signed into your account) OR they must click the link in the email they'll receive if you share it that way. If your referral successfully claims and uses the referral discount code when completing their first purchase and spends over the required minimum amount, you'll be credited for a successful referral.
You may share your link with them directly, or utilize our share features to have it sent via email or via popular social media / messaging channels including Facebook, Messenger, Twitter, and WhatsApp.
Note: You must be signed into your rootandvessel.com account to refer friends, and your referral must be a new customer to be able to claim the discount. Self-referrals are not allowed and will be blocked.
Can I transfer my points to another account?
Unfortunately not; however, after you have redeemed your points and get the discount code, you may give that code to another family member or friend for them to use. Just remember the code is one-time use and cannot be combined with any other discount codes.
How do I earn points for my product reviews?
You should receive an email from us asking for you to rate and review the product(s) that you purchased. That is the easiest way to be sure you're credited points for your review(s). Otherwise you must make sure that you are signed in to your rootandvessel.com account when leaving a review directly on any product on our website.
You may also optionally upload relevant photo(s) and/or video(s) with your review to receive additional points. Uploading 1 or more photos with your review will earn you an additional 300 points, while uploading 1 or more videos will also earn you an additional 300 points. If you review multiple products, you may earn these extra reward points for every product review where you upload a photo and/or video. Note that you only receive reward points for reviews on products that you actually purchased, and we'll publish the photos/videos at our discretion.
Note: Points for reviews and photos/videos can take 1-2 business to appear in your account.