Our Privacy Statement

Root & Vessel® by Novelty Manufacturing Co. is committed to respecting your privacy and recognizing your need for appropriate protection and management of contact information you share with us (the phrase "contact information" means any information by which you can be contacted, including, but not limited to your name, address, email address, telephone number, etc.). The purpose of this Privacy Policy is to inform you what contact information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information.

This Privacy Policy may change as we continue to develop our website; we encourage you to refer to this Privacy Policy regularly, so that you understand our current policy. If we decide to change our Privacy Policy in whole or in part, those changes will go into effect on the date posted at the bottom of the Privacy Policy. The new policy will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or services constitutes your consent to be bound by the revised Privacy Policy. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

If our business undergoes a fundamental change such as a sale or merger, we may disclose your personal information to the other parties in the transaction so that we may continue to provide products and services to you.

If you have any questions or concerns, please contact us.


COLLECTING YOUR INFORMATION AND HOW WE USE IT

There may be times when we ask you to provide certain information about yourself. We collect different types of information depending on how you use our websites or interact with us, such as:

  • First and Last Name
  • Address (billing and shipping)
  • Phone Number
  • Email Address
  • Date of Birth
  • Company Name
  • Occupation
  • Personal Interests

We may also maintain a record of your product purchases.

Some or all this information, and in some cases, additional information is collected when you:

  • Interact with us and our websites
  • Make a purchase or order a product from one of our websites, at which time we also ask for your credit card information to process your order
  • Email us, so that we can respond to you
  • Create a profile with us, so that you can earn rewards and view past orders
  • Use our AI chatbot or live chat
  • Register for and/or participate in any event, contest, sweepstakes, survey, or other promotion that we may offer from time to time (collectively, “Promotions”), so that we may contact you if you win a prize
  • Access Root & Vessel on third-party social media platforms such as Facebook, Pinterest, Instagram, YouTube, etc. (“Social Media Pages”)
  • Subscribe to our email list to receive news and special offers from us, so that we may communicate with you about products or promotions we think may be of interest to you
  • Browse our website, so that we can collect non-personal information, which by itself, cannot be used to identify or contact you. This includes:
    • Demographic information; such as age, gender, income, education, zip code, etc.
    • Technical information; such as internet protocol (IP) address, device type, operating system, mouse movements, location of clicks, the type of browser you are using, the address of referring websites, the path you take through our websites, and other information about your session on our websites. We may also collect cross-device information, which can collect data from your devices and activities from different visits.
    • Information you provide us while using our websites, such as the terms you enter in the search function of our websites, or any written communication you provide us through forms, surveys, live chat, etc.

This information allows us to have a better understanding of our visitors and what they do at each step of their interaction with our website. This helps us evaluate consumer trends and usage related to our websites, in turn allowing us to make improvements to our website content and product offerings.

To serve you better, we may combine information you give us online with publicly available information and information we receive from or cross-reference with others. We use that combined information to enhance and personalize the shopping experience of you and others with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, or if you would like to opt out of our exchange of your information with other marketers, please contact us to let us know. Please be sure to include your full name, email address, mailing address, phone number, and specifically what information you do not want to receive.


YOUR CONSENT

By using our websites, you consent to our use of the information we collect from you according to this Privacy Policy. Whether or not to provide such information is completely your own choice. If you choose to provide us with information through our websites, we will collect and retain that information, and you consent to the transfer and storage of that information on our servers. If you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers, and content on our websites. In addition, we may need to contact you via phone, email, or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If you would like to withdraw your consent to such communications, you may do so by emailing us using our contact form or mailing us at: Root & Vessel 1330 Loop Road, Lancaster, Pennsylvania 17601 United States.


HOW WE SHARE YOUR INFORMATION

From time to time we may team with an agency, individual, or other website to conduct special promotions. We only establish a business relationship with other persons or entities that we believe trustworthy. In such cases, each of the participating third parties may collect or receive personal information from you if you provide information directly to them. We might also exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We recommend that you review their privacy policies to understand how they handle your personal information.


SERVICE PROVIDERS

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, website hosting, etc. We call them our Service Providers. We give our Service Providers the information needed for them to perform these services. Any credit card or bank account information you provide our websites will not be stored on our servers and is instead passed directly to the third-party provider.

Certain providers may be in a different jurisdiction than you or us. If you choose to use our websites, then your information may become subject to the laws of the jurisdictions in which our third-party providers or their facilities are located.


THIRD-PARTY LINKS AND SOCIAL NETWORK POSTING

Our websites may provide links to other third-party websites that are outside our control and not covered by this policy. For example, our websites provide social network posting and sharing buttons that allow you to post links to our content on your social network pages. When you click on these buttons or other links on our websites, the third party operating the linked site may be collecting information about your browser, device, and online activity through its own tracking technologies and subject to its own separate privacy policy, which may differ from ours. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.


POSTING TO ROOTANDVESSEL.COM

Any information that you choose to post to our websites, including product reviews and product questions, can be seen, collected, and used by anyone who visits our websites. We are not responsible for unauthorized third-party uses of such information.


LEGAL DISCLOSURES

Although unlikely, in certain instances we may collect and disclose your information when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities that may be causing injury to you or us regarding illegal activities, suspected fraud, or violations of our Terms of Use. We may also disclose your contact information when we believe the law or legal process requires it.


SECURITY OF PERSONAL INFORMATION

We take reasonable precautions to protect the security of information that you share with us. Unfortunately, however, no data transmission over the Internet or electronic storage can be guaranteed to be 100% secure; and we cannot guarantee that information you provide us won’t be intercepted during transmission over the Internet. As a result, while we strive to protect your information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet café.


COOKIES AND TRACKING TECHNOLOGY

A “cookie” is a small piece of data that is sent to your browser from a web server and stored in your computer, device, or browser to uniquely identify the visitor’s browser or to store information or settings in the browser. It holds information a website may need to interact with you and personalize your experience. Cookies remain stored until you choose to delete them.

When you visit or interact with our websites and emails, we or our third-party providers, may use cookies and similar tracking technologies. We use this technology to remind us of who you are; tailor our products, services and advertising to suit the personal interests of you and others; estimate our audience size; assist our online merchants to track visits to and sales at our sites, and to process your order; track your status in our promotions, contests and sweepstakes; and/or analyze your visiting patterns–all with the goal of providing a better experience for you.

Some of our Service Providers, including Google, may use cookies and collect information on our behalf. In addition, in connection with the services that they provide to us, certain Service Providers of ours, including Google, may work with third parties who may use cookies to collect anonymous information to tailor advertising for you and others elsewhere on the web based on prior visits to our website. These third parties do not have access to any contact information about you. Most web browsers accept cookies and similar data, but you can usually change the browser settings to prevent this. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. If you delete, decline, or disable cookies, however, some functionality of this website may be lost, and certain features or services may not work.

Third parties that have content embedded on our website may set cookies on your browser or obtain information. Our third-party providers may also collect personal information as described in the section above.


CALIFORNIA VISITORS

Under the CCPA, California residents are granted consumer rights in which Root & Vessel will uphold upon request. These rights include:

1. The right to know which personal information is being collected
2. The right to know if personal data is being sold or shared, and to whom
3. The right to object to the sale of personal data
4. The right to request the deletion of your personal data and content you’ve posted; information will be deleted if no exception applies
5. The right to access one's own personal information
6. The right to equal service and price, even for consumers who exercise their privacy rights

We will always respect your rights regarding the processing of your personal data, and have provided below contact details if you have any concerns or questions regarding how we process your data, or if you wish to exercise any rights you have under the CCPA.

By mail: Root & Vessel 1330 Loop Rd., Lancaster, Pennsylvania 17601 United States

By email: Use our contact form (please reference “CCPA” in the comments)


CHILDREN'S PRIVACY INFORMATION

Our websites are general audience sites. Root & Vessel takes special care to protect the safety and privacy of children. It is our policy not to knowingly collect personal information from individuals under the age of 13. We do not allow anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.

Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and/or guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

If you are a parent/guardian and you suspect that your child may have submitted personal information to us, please contact us. If we become aware that a child under 13 has provided us with personal information, we will remove such information from our records as soon as possible.


CA MINOR CONTENT REMOVAL REQUEST

If you are under the age of 18 and reside in California, you have the right to request removal of content posted by you on our websites. Upon receipt of a written removal request, we will use reasonable efforts to remove content posted by you from our websites. This request does not ensure complete removal of your posted content since your post may continue to appear on our websites if others have reposted it.

If you are a user under the age of 18 and reside in California, and you wish for your published content to be removed from our website, you must send us a written removal request in order for the request to be processed. Both email and standard mail are acceptable forms of written communication.

Please include the following information in a written notice:

  • Confirmation that you are currently a legal resident of the state of California by providing your residential address
  • Confirmation that you are under the age of 18 by providing your date of birth
  • The URL with the description of the exact content that you are seeking to have removed
  • Your first and last name
  • Your email address(es)

By mail: Root & Vessel 1330 Loop Rd., Lancaster, Pennsylvania 17601 United States

By email: Use our contact form (please reference “CA Minor Content Removal” in the comments)


EUROPEAN VISITORS

Your personal information will be transmitted to countries outside of the EU, including the United States. If your personal data is transferred outside the EU to third party service providers, we will take steps to ensure that your personal data receives the same level of protection as if it remained within the EU.

You have rights under the GDPR. Root & Vessel will always fully respect your rights regarding the processing of your personal data, and has provided below contact details if you have any concerns or questions regarding how we process your data, or if you wish to exercise any rights you have under the GDPR.

Your rights include:

1. The right to be informed; this means anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed to.
2. The right of access; this is your right to see what data is held about you.
3. The right to rectification; the right to have your data corrected or amended if what is held is incorrect in some way.
4. The right to erasure; under certain circumstances you can ask for your personal data to be deleted.
5. The right to restrict processing; this is the right to ask for a temporary halt to processing of personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being corrected.
6. The right to data portability; you have the right to ask for any data collected/supplied about you to be provided in a structured, commonly used, and machine-readable format.
7. The right to object; you have the right to object to further processing of their data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and direct marketing.
8. Rights in relation to automated decision making and profiling; you have the right not to be subject to a decision based solely on automated processing.

By mail: Root & Vessel 1330 Loop Rd., Lancaster, Pennsylvania 17601 United States

By email: Use our contact form (please reference “GDPR” in the comments)


CORRECTIONS TO YOUR INFORMATION

If you would like to update or correct any of your contact information with us, please contact us.

Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6-8 weeks to process your postal mail request. It is not technologically possible to change or delete each instance of the information we hold on you from our systems, and data may remain in non-erasable or aggregate form. We may retain data for a set period in our backup systems, or for longer periods as required by law, contract, or auditing requirements.

 

Last Update: January 25, 2024