Shipping Policy

We guarantee safe shipping on all orders and offer "Standard Shipping" via either FedEx Home Delivery (Ground) or USPS/Parcel Post. All of our products are carefully packaged to avoid damage. If a package is received with broken, damaged, or defective merchandise, please contact us and a replacement will be issued free of charge within 1 business day of receiving your request. You should photograph and keep the defective parts and packaging until told by a Consumer Care representative to discard, recycle, or send back the defective product(s).

SHIPPING

Our shipping charges are intended to simply cover the costs and fees we receive from our carriers to deliver your order. Purchases are shipped from our Lancaster, PA warehouse to arrive within 2-6 days of receipt of the order, with the exception of items shipping USPS/Parcel Post and backordered items, which could take longer. Larger orders may ship in multiple boxes and may not arrive to your destination at the same time. All packages should be opened and carefully inspected upon receipt. Some heavy or oversized items may incur additional shipping fees.

SHIPPING TO CANADA

All orders to Canada must be processed with a custom shipping quote. Please contact us by calling 1-800-442-7336 or email us via our contact us form to help with your order. Thank you in advance for your patience and understanding.

SHIPPING TO A P.O. BOX

We allow shipping to a PO box; however, please note that any free shipping promotions will no longer apply. This is due to extra shipping charges we incur from our carriers for shipping to a PO box.

INTERNATIONAL SHIPPING

We ship internationally to Canada only, which requires contacting us to get a custom shipping quote. If you wish to order and ship outside the United States or Canada, we recommend using a freight forwarding service such as DHL. All shipments from our facility must be sent to a U.S.- or Canadian-based address.

SHIPPING METHODS & TRANSIT TIMES

All items are shipped directly from our Lancaster, PA headquarters. Orders are typically processed and shipped within 1-2 business days (Monday-Friday) via FedEx Home Delivery or USPS. An estimated delivery date is provided on our product pages and during checkout. You can also view this map from FedEx to estimate how long a shipment will take to arrive to your location after it leaves our warehouse. We do not currently offer expedited shipping options.

SHIPPING CHARGES (U.S. CUSTOMERS)

*Flat rate and free shipping only apply within the Contiguous United States. All shipments outside the lower 48 states or to a PO box will be charged a shipping cost. Free shipping applies to standard ground shipping only.

BILLING ADDRESS VS. SHIPPING ADDRESS

You can ship to a single (1) different address (from the "Billing Address") without incurring additional shipping charges. Simply fill out the “Shipping Address” portion of the checkout form in the Shopping Cart with the recipient’s information. If you wish to ship to multiple addresses, you must complete a separate order for each different shipping addresses. We are unable to combine shipping charges for multiple addresses/orders.

CHANGING SHIPPING ADDRESS

If you'd like to change your shipping address after you've placed the order, you may incur additional charges. If you've realized that you've accidentally entered an incorrect shipping address, contact us immediately to avoid any extra charges.

SALES TAX

We collect sales tax in locations where we have a legal obligation to do so.

PICK-UPS

We do not allow customers to pick-up any products from our manufacturing plant, warehouses, or offices. We must ship all items, no exceptions.

PLACING ORDERS ON HOLD

We do not allow any customers to choose to delay or hold orders for shipment at a later date/time. Once placed, we must process and ship all orders immediately, no exceptions. In some cases, if an order is received with an item that is back-ordered, the entire shipment may be held until all products are ready to ship at the same time.

DELAYED SHIPMENTS

From time-to-time, incidents beyond our control may affect shipping, resulting in a longer period of time before you receive your order. Such incidents may be related to weather or other natural disasters; government restrictions such as "State of Emergency;" or mechanical failure on the carrier's mode of transport. Novelty Manufacturing Co. will not be held responsible for such delays. In appropriate cases, we will file a claim with the carrier.

CANCELLING ORDERS & SHIPMENTS

If a customer would like to cancel or change their order, please call Root & Vessel^® Consumer Care at 1-800-442-7336 as soon as possible (Open Monday - Friday, 8:00 a.m. - 4:30 p.m. Eastern). We'll do everything we can to accommodate the customer's request, but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process, which is usually just a few hours after the order has been placed.

Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion on your order.

We reserve the right to cancel any order, at any time.

RETURNING ORDERS & SHIPMENTS

if you aren't satisfied with your purchase, we offer free, easy returns and exchanges as long as the 60-day return window hasn't passed AND the item isn't marked "final sale" on its product page (e.g. our 2 replacement nozzles). After we receive your return, we'll refund or exchange the item(s) as requested.

Please note: Any shipping & handling fees from the original order are non-refundable.

MISSING & STOLEN DELIVERIES

Unfortunately, the reality of missing and stolen package(s) exists. We will provide you will detailed tracking information once it becomes available so that you can track the status of your shipment. We recommend having someone home on the expected delivery date, or enlisting the help of a trusted individual to retrieve your package(s) for you. You may also choose to have your shipment sent to an alternate address during the checkout process, such as a family member or work address. If your delivery is missing, please contact us as soon as possible so we can investigate with the carrier and confirm the delivery status. If believed to be stolen, you should contact your local authorities immediately and file a report. Novelty Manufacturing Co. is not responsible for missing or stolen deliveries.

You may call in your order during our regular business hours and ask for your delivery to require a signature, for an additional fee. If you live in an area where package theft is a known issue, we urge you to consider this option.

Please note: In some areas with increased chances for stolen packages, the carrier will often try to "hide" the delivery in a safer place. Be sure to check the delivery notes and look in, under, and around all doorways, porches, decks, shrubbery, and steps.

 

Last Update: April 26, 2024