Frequently Asked Questions

Check out these popular FAQs around all things Root & Vessel.

What is Artstone material?

Artstone is a proprietary blended material made from plastic and crushed stone. Depending on the size, shape, or color of the Artstone planter; the material could be a blend of polystyrene and crushed stone, or polypropylene and crushed stone. All Artstone planters are considered #7 plastic and are not recyclable.

What is a Water-Minder™?

The Water-Minder™ feature can be found in the majority of Artstone planters and Pod style planters. This self-watering insert allows the planter to become sub-irrigated by creating a reservoir that stores excess water. An integrated wicking chamber allows growing media to draw excess water from the reservoir, allowing longer periods of time between watering. A removable plug allows the planter to be used both indoors and outdoors.

How do your self-watering planters prevent overwatering & underwatering?

All of our Artstone planters 5½" and larger include the Water-Minder™. This self-watering feature prevents overwatering and underwatering as long as the drainage plug on the bottom of the planter is removed. This is because the water level will always drop to the top of the overflow drain. Your plant will then absorb the water as needed.

If you're worried about underwatering and/or if it's hard to tell if the plant is dry, then we recommend watering frequently to avoid any chance of underwatering. That ensures there is always water available in the reservoir. Just make sure the drainage plug is removed so that the water does not overfill the reservoir, potentially causing watering-logging and root-rot.

Do I need a saucer when using your planters indoors?

A saucer is not needed when using our planters indoors unless you decide to remove the drainage plug from the bottom of the planter (included with most Root & Vessel planters). The only downside to keeping the drainage plug in is that you have to be mindful of overwatering. That is because with the drainage plug left in, any excess water will no longer automatically drop to the top of the overflow drain.

I ordered two of the same planters. Why do they look different?

Due to the manufacturing process of our Artstone and metal planters, each piece is uniquely made and one-of-a-kind. These planters may be classified under the same color or finish but could have a slight variation.

If you ordered 100% resin/plastic planters and notice a difference between colors in the same style or family, please contact us.

Which Root & Vessel planters are recyclable?

All of our USA-made planters are recyclable, including our Countryside planters, Majestic planters, Poly-Pro Flower Box & Liner, and our Kettles and Urns.

While our Artstone self-watering planters are made with recycled materials, they are not recyclable since they contain crushed limestone.

A certain product is out of stock online, will it be available again?

If you see a product on our website, the fastest way to find out when it's coming back is to sign up to receive email notifications. Click the NOTIFY ME button on the product page and then enter your email address. Signing up ensures that you're among the first to know when the product has arrived back in stock.

I need a replacement plug or other part, how do I get one?

Please contact us and let us know which product(s) you have and what you need. We will do our best to send you the appropriately sized drainage plug, self-watering insert, rope, support piece, etc.

Please note that we may not have extras of some replacement parts, particularly the Water-Minder self-watering insert. If you purchased our products from a 3rd party (e.g., we may ask you to contact them and/or return the item for a replacement.

Are Root & Vessel planters eco-friendly?

Intertek green leaf mark verified

Our Artstone line of self-watering planters has been independently verified by Intertek to be made of at least 50% recycled materials.

Our ArtLumin Metallic Cache Pots have also been verified by Intertek to be made of at least 90% recycled materials.

The above products have received Intertek's Green Leaf Mark, verifying them as eco-friendly planters.

How can I change or cancel my order?

To change or cancel an order, please contact our Consumer Care team as soon as possible (Open Monday - Friday, 8:00 a.m. - 4:30 p.m. Eastern) after placing the order. We'll do everything we can to accommodate the request, but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Cancelation requests must be made, and confirmed, within 24 hours of placing an order.

Requests to change an order will require speaking with a Consumer Care representative. For your protection, we are unable to modify an order in any way once the order enters our system. Modifications will result in canceling and refunding the original order, and a new order with the correct information will need to be placed. A credit card will need to be provided to process the new, corrected order.

How do I track my order?

After your order ships, you'll receive an email with the tracking number. If you have an account with us, you can also track your order by signing in and going to your account dashboard. You may also contact us to check your order status.

Can I return or exchange an item?

Yes, if you aren't satisfied with your purchase, we offer FREE, easy returns and exchanges as long as the 60-day return window hasn't passed AND the item isn't marked "final sale" on its product page (e.g. our 2 replacement nozzles).

To begin a return or exchange:

  1. Go to our Returns & Exchanges page and go through the guided process to generate your pre-paid shipping label. You'll choose whether you want to exchange for a different color, get refunded to original payment method, or receive store credit. For exchanges other than color, please contact us for assistance.
  2. After we receive your return, we'll process it as you requested. You'll receive a confirmation email when that has happened.

Note: Any shipping & handling fees from the original order are non-refundable.

How do I return an order that was a gift?

You may follow the same process as noted above. However, please note that will refund the original purchaser, and they will be notified about the return. If that doesn't work for you, please contact us and we will try to find another solution, such as offering you store credit.

My order arrived, but it was damaged, missing parts, or the wrong item. What do I do?

We're very sorry this happened and apologize for the inconvenience! Please contact us and we'll take care of any of these issues immediately.

Can I order replacement parts for my planter?

Please contact us and tell us what you are looking for. We will do our best to find you the appropriate parts.

Which payment options do you accept?

You can either pay with your credit or debit card, or use a PayPal account if you prefer. With PayPal, you also have the option to use Pay Later where if approved by PayPal, you pay over 4 installments with no interest. You can learn more about PayPal Pay Later on their website.

We also support some digital wallets, including Apple Pay and Google Pay on supported devices.

Do you offer free shipping?

Yes! Orders $49+ qualify for free shipping as long as you're shipping to a location within the Contiguous USA (i.e. lower 48 states).

Please note that if you use a discount code that takes your order total beneath the $49 threshold, your order will no longer qualify for free shipping.

When will I receive my order?

All items are shipped directly from our Lancaster, PA headquarters. Orders are typically processed and shipped within 1-2 business days via FedEx Home Delivery or USPS. An estimated delivery date range is provided on our product pages and also the cart page. You can also view this map from FedEx to estimate how long a shipment will take to arrive to your location after it leaves our warehouse.

You will receive an email with tracking information after your order leaves our warehouse.

Why am I being charged a $0.97 handling + shipping insurance fee?

This fee helps offset the growing costs we’re incurring around fulfillment and packaging. It also allows us to continue offering free replacements for lost, stolen, or damaged packages. Although shipping carriers are usually the one at fault, they almost always put the burden back on businesses to cover those expenses. While we always take care of our customers, even if it isn’t directly our fault, these costs have risen significantly over the past few years. This fee also helps offset those costs and allows us to quickly replace impacted shipments.

Can I ship items to multiple addresses?

Unfortunately, no. However, you can ship to a different address than your billing address.

Do you offer expedited shipping options?

We do not currently offer any expedited shipping options.

Do you ship outside the United States?

We ship internationally to Canada only. We recommend using a freight forwarding service, such as DHL, if you wish to order and ship outside of the U.S. or Canada. All shipments from our facility must be sent to a U.S.- or Canadian-based address.

Customers wishing to ship outside of the contiguous U.S. (AK, HI, U.S. territories, and Canada) will need to contact us during business hours to speak with a Consumer Care Representative who can provide a shipping quote to your destination.

Can I ship to a P.O. Box?

We do not allow shipping to a P.O. Box UNLESS it is your only way of being able to receive deliveries. If that's the case, then you must email us via our contact us form or call us at 1-800-442-7336 so that we can manually place the order in our systems to ensure proper delivery. Failure to do so may result in a longer delivery time and additional shipping charges. Sorry for any inconvenience.

What is the Root & Vessel® Rewards Program?

The Root & Vessel® Rewards Program is a free to join loyalty program where you earn points for various activities. You can then redeem your points for discount codes on purchases at

Note: You must create an account and be signed in to earn points for any point rewarding activity.

How do I earn reward points?

All the ways that you can earn reward points are listed under the "Earn Points" section on our Rewards Program page. We'll be adding more ways to earn points as time goes on, plus be on the lookout for special double or triple point days! Please note you must be signed in to earn points.

Where can I see how many points I have accumulated?

Your point balance is shown at the top of the Rewards Program page after you sign in to your account.

Why didn't I receive my points for creating an account, writing a review, or other activity?

Most point earning activities are rewarded immediately, but a few take longer to appear in your account. Points for creating an account may take up to an hour to show up in your account, while points for review activities can take 1-2 business days. That is because every review is independently verified, so we have to manually reward those points.

If you're still not seeing your points after those time periods, please contact us. We'll ensure you receive the points you should.

When can I redeem my points?

You can redeem your points when you reach the first reward level, which is currently 500 points for a $5 off $30+ discount code.

How do I redeem my points?

After you've reached 500+ points, you can redeem your points by clicking the "GET REWARD" button under the "Rewards" section on our Rewards Program page. You must be signed in to your account to redeem a reward.

After successfully redeeming your points, you'll receive a unique discount code. That code can then be applied to any one order as long as your order total is above the stated minimum spend amount. When you're ready to apply the code to an order, simply copy/paste the code into the discount code field at checkout.

Can I combine my reward points with other promo codes?

No. Reward codes cannot be combined with any other discount or promo codes and are one-time use only. Please refer to our Promotions page for more information.

Do my reward points or redeemed rewards expire?

Points expire 1 year after your last order. This means that if you go 1 year without placing an order on, you'll lose your accumulated points. Don't worry, you'll receive an email notification before your points are about to expire.

Redeemed reward codes expire after 1 year.

How do I reach the Root & Vessel® Insider & VIP tiers?

Root & Vessel® Insider: Your account will be automatically upgraded to this tier after you've earned at least 500 points in the last 12 months.

Root & Vessel® VIP: Your account will be automatically upgraded to this tier after you've earned at least 1,000 points in the last 12 months.

What are the benefits of being a Root & Vessel® Insider or VIP?

Root & Vessel® Insider: You'll earn 7 points for every $1 spent (vs. standard 5 points).

Root & Vessel® VIP: You'll earn 9 points for every $1 spent (vs. standard 5 points) PLUS get access to exclusive discounts.

We're constantly looking at ways to reward our Insiders & VIPs, so expect additional perks as we evolve our Rewards Program.

Will I ever lose Root & Vessel® Insider or VIP status?

Potentially. The Insider & VIP tiers are automatically calculated on a trailing 365 day basis. Therefore your account may be downgraded if the amount of points you've earned in the last 12 months drops below 500 points (Insider minimum) or 1,000 points (VIP minimum). Don't worry, you can always re-gain Root & Vessel® Insider or VIP status! Your account will be automatically upgraded again whenever you have earned the minimum tier level points during the previous 365 days.

What qualifies as a successful referral?

Your friend/referral must either use your unique referral link (which you'll only see if you're signed into your account) OR they must click the link in the email they'll receive if you share it that way. If your referral successfully claims and uses the referral discount code when completing their first purchase and spends over the required minimum amount, you'll be credited for a successful referral.

You may share your link with them directly, or utilize our share features to have it sent via email or via popular social media / messaging channels including Facebook, Messenger, Twitter, and WhatsApp.

Note: You must be signed into your account to refer friends, and your referral must be a new customer to be able to claim the discount. Self-referrals are not allowed and will be blocked.

Can I transfer my points to another account?

Unfortunately not; however, after you have redeemed your points and get the discount code, you may give that code to another family member or friend for them to use. Just remember the code is one-time use and cannot be combined with any other discount codes.

How do I earn points for my product reviews?

You should receive an email from us asking for you to rate and review the product(s) that you purchased. That is the easiest way to be sure you're credited points for your review(s). Otherwise you must make sure that you are signed in to your account when leaving a review directly on any product on our website.

You may also optionally upload relevant photo(s) and/or video(s) with your review to receive additional points. Uploading 1 or more photos with your review will earn you an additional 300 points, while uploading 1 or more videos will also earn you an additional 300 points. If you review multiple products, you may earn these extra reward points for every product review where you upload a photo and/or video. Note that you only receive reward points for reviews on products that you actually purchased, and we'll publish the photos/videos at our discretion.

Note: Points for reviews and photos/videos can take 1-2 business to appear in your account.

I would like to sell your products in my store, what are the requirements?

To be considered for a wholesale account and become a Root & Vessel® dealer, please fill out our application form on our parent company's website.

What services do you offer for business or interior designers?

Please contact us for more information about our business or interior designer services.

Do you have a retail location?

No, Root & Vessel® is an online only shopping destination.

Can I purchase a Root & Vessel® gift card?

We do not currently offer e-gift cards, but hope to soon!

What if I have a question that isn't answered here?

Don't worry, just fill out our Contact Us form or call us Monday-Friday between the hours of 8:00am-4:30pm Eastern Time and we'd be happy to answer any other questions that you have!

If it's a question related to a specific product, be sure to check out the FAQ section on that product's detail page as we've compiled the top questions we get asked around each product. You may also utilize our "Ask a Question" feature on product pages to ask a specific question about that product which we'll answer as soon as we can.

have some other question?

Don't worry, just fill out our Contact Us form or call us Monday-Friday between the hours of 8:00am-4:30pm Eastern Time and we'd be happy to help!

If it's a question related to a specific product, be sure to check out the FAQ section on that product's detail page as we've compiled the top questions we get asked around each product. You may also utilize our "Ask a Question" feature on product pages to ask a specific question about that product which we'll answer as soon as we can.