Frequently Asked Questions

Check out these popular FAQs around all things Root & Vessel.

What is Artstone material?

Artstone is a proprietary blended material made from plastic and crushed stone. Depending on the size, shape, or color of the Artstone planter; the material could be a blend of polystyrene and crushed stone, or polypropylene and crushed stone. All Artstone planters are considered #7 plastic.

What is a Water-Minder™?

The Water-Minder™ feature can be found in the majority of Artstone planters and Pod style planters. This self-watering feature allows the planter to become sub-irrigated by creating a reservoir that stores excess water. An integrated wicking chamber allows growing media to draw excess water from the reservoir, allowing longer periods of time between watering. A removable plug allows the planter to be used both indoors and outdoors.

I ordered two of the same planters. Why do they look different?

Due to the manufacturing process of our Artstone and metal planters, each piece is uniquely made and one-of-a-kind. These pots may be classified under the same color or finish but could have a slight variation.

If you ordered 100% resin/plastic planters and notice a difference between colors in the same style or family, please contact us.

A certain product is out of stock online, will it be available again?

If you see a product on our website, the fastest way to find out when it's coming back is to sign up to receive email notifications. Click the NOTIFY ME button on the product page and then enter your email address. Signing up ensures that you're among the first to know when the product has arrived back in stock.

How do I track my order?

After your order ships, you'll receive an email with the tracking number. If you have an account with us, you can also track your order by signing in and going to your account dashboard. You may also contact us to check your order status.

Can I return or exchange an item?

Yes, if you aren't satisfied with your purchase, you may return it as long as the 60 day return window hasn't passed. Please refer to our Return Policy page for all the details.

Can I order replacement parts for my planter?

Please contact us and tell us what you are looking for. We will do our best to find you the appropriate parts.

How can I change or cancel my order?

To change or cancel your order, contact our Consumer Care team.

Which payment options do you accept?

You can either pay with your credit or debit card, or use a PayPal account if you prefer. With PayPal, you also have the option to use Pay Later where if approved by PayPal, you pay over 4 installments with no interest. You can learn more about PayPal Pay Later on their website.

We also support some digital wallets, including Apple Pay and Google Pay on supported devices.

Do you offer free shipping?

Yes! Orders $49+ qualify for free shipping as long as you're shipping to a location within the Contiguous USA (i.e. lower 48 states).

Please note that if you use a discount code that takes your order total beneath the $49 threshold, your order will no longer qualify for free shipping.

When will I receive my order?

All items are shipped directly from our Lancaster, PA headquarters. Orders are typically processed and shipped within 1-2 business days via FedEx Home Delivery or USPS. An estimated delivery date range is provided on our product pages and also the cart page. You can also view this map from FedEx to estimate how long a shipment will take to arrive to your location after it leaves our warehouse.

You will receive an email with tracking information after your order leaves our warehouse.

Can I ship items to multiple addresses?

Unfortunately, no. However, you can ship to a different address than your billing address.

Do you offer expedited shipping options?

We do not currently offer any expedited shipping options.

Do you ship outside the United States?

We ship internationally to Canada only. We recommend using a freight forwarding service, such as DHL, if you wish to order and ship outside of the U.S. or Canada. All shipments from our facility must be sent to a U.S.- or Canadian-based address.

Customers wishing to ship outside of the contiguous U.S. (AK, HI, U.S. territories, and Canada) will need to contact us during business hours to speak with a Consumer Care Representative who can provide a shipping quote to your destination.

Can I ship to a P.O. Box?

We do not allow shipping to a P.O. Box UNLESS it is your only way of being able to receive deliveries. If that's the case, then you must email us via our contact us form or call us at 1-800-442-7336 so that we can manually place the order in our systems to ensure proper delivery. Failure to do so may result in a longer delivery time and additional shipping charges. Sorry for any inconvenience.

What is the Root & Vessel® Rewards Program?

The Root & Vessel® Rewards Program is a free to join loyalty program where you earn points for various activities that you can redeem for discount codes on your purchases at RootandVessel.com. Note you must create an account and be signed in to earn points for any point rewarding activity.

How do I earn reward points?

All the ways that you can earn reward points are listed above under the "Ways To Earn Points" section on this page. We'll be adding more ways to earn points as time goes on, plus be on the lookout for special double or triple point days! Please note you must be signed in to earn points.

Where can I see how many points I have accumulated?

Your point balance is shown at the top of this page after you sign in to your RootandVessel.com account OR by clicking the orange icon in the bottom left corner of any page.

When can I redeem my points?

You can redeem your points when you reach the first reward level, which is currently 500 points for a $5 off $40+ discount code.

How do I redeem my points?

After you've reached 500+ points, you can redeem your points by clicking the green icon in the bottom left corner of any page OR by clicking the redeem button under the above "Redeem for Discount Codes" section on this page. You must be signed in to your account to redeem a reward.

After successfully redeeming your points, you'll receive a unique discount code that can be applied to any one order as long as your order total is above the stated amount. When you're ready to apply the code to an order, simply click the "Apply" button OR copy/paste the code into the discount code field at checkout.

Can I combine my reward points with other promo codes?

No. Reward codes cannot be combined with any other discount or promo codes and are one-time use only. Please refer to our Promotions page for more information.

Do my reward points or redeemed rewards expire?

Points expire after 2 years of inactivity. This means that if you go 2 years without earning or redeeming points, you'll lose your accumulated points. Don't worry, you'll receive an email notification before your points are about to expire.

Similarly, redeemed reward codes expire after 2 years. Again don't worry since you'll receive an email notification prior to your unique discount code expiring if you forgot to use it.

How do I reach the Root & Vessel® VIP tier?

Your account will automatically reach Root & Vessel® VIP status whenever you spend more than $500 at our store.

What are the benefits of being a Root & Vessel® VIP?

As of now, the benefits of being a Root & Vessel® VIP are earning double points for every dollar spent and a one-time bonus of 100 reward points assigned to your account. We're constantly looking at ways to reward our VIPs, so expect additional perks as we evolve our Rewards Program.

Will I ever lose Root & Vessel® VIP status?

You cannot lose VIP status unless you cancel or return an order that drops your lifetime spend at our store back beneath the $500 threshold.

What qualifies as a successful referral?

Your friend/referral must either use your unique referral link (which you'll only see if you're signed into your account) OR they must click the link in the email they'll receive if you share it that way. If your referral successfully claims and uses the referral discount code when completing their first purchase, you'll be credited for a successful referral.

You may share your link with them directly, or utilize our share features to have it sent via email or via popular social media / messaging channels including Facebook, Twitter, and WhatsApp. Note you'll only see an option to share via email unless you're signed into your account.

Please note they have to be a new customer to be able to claim the discount, and self-referrals are not allowed.

Can I transfer my points to another account?

Unfortunately not; however, after you have redeemed your points and get the discount code, you may give that code to another family member or friend for them to use. Just remember the code is one-time use and cannot be combined with any other discount codes.

How do I earn points for my product reviews?

You should receive an email from us asking for you to rate and review the product(s) that you purchased. That is the easiest way to be sure you're credited points for your review(s). Otherwise you must make sure that you are signed in to your RootandVessel.com account AND must utilize the orange Rewards icon in the bottom left corner of any page to select the products to review from your order history.

You may also optionally upload relevant photo(s) and/or video(s) with your review to receive additional points. Uploading 1 or more photos with your review will earn you an additional 100 points. Likewise, uploading 1 or more videos will earn you an additional 100 points. If you review multiple products, you may earn these extra reward points for every product review where you upload a photo and/or video. Note that you only receive reward points for reviews on products that you actually purchased, and we'll publish the photos/videos at our discretion.

I would like to sell your products in my store, what are the requirements?

To be considered for a wholesale account and become a Root & Vessel® dealer, please fill out our application form on our parent company's website.

What services do you offer for business or interior designers?

Please contact us for more information about our business or interior designer services.

Do you have a retail location?

No, Root & Vessel® is an online only shopping destination.

Can I purchase a Root & Vessel® gift card?

We do not currently offer e-gift cards, but hope to soon!

What if I have a question that isn't answered here?

Don't worry, just fill out our Contact Us form or call us Monday-Friday between the hours of 8:00am-4:30pm Eastern Time and we'd be happy to answer any other questions that you have!

If it's a question related to a specific product, be sure to check out the FAQ section on that product's detail page as we've compiled the top questions we get asked around each product. You may also utilize our "Ask a Question" feature on product pages to ask a specific question about that product which we'll answer as soon as we can.

have some other question?


Don't worry, just fill out our Contact Us form or call us Monday-Friday between the hours of 8:00am-4:30pm Eastern Time and we'd be happy to help!

If it's a question related to a specific product, be sure to check out the FAQ section on that product's detail page as we've compiled the top questions we get asked around each product. You may also utilize our "Ask a Question" feature on product pages to ask a specific question about that product which we'll answer as soon as we can.