Shipping Policy & Procedure
Last Updated: March 16, 2021
We guarantee safe shipping on all orders and are proud to offer "Standard Shipping" by FedEx Home Delivery (Ground), FedEx SmartPost, and USPS/Parcel Post. All of our products are carefully packaged to avoid damage. If a package is received with broken, damaged, or defective merchandise, please contact us and a replacement will be issued free of charge within 1 business day of receiving your request. You should photograph and keep the defective parts and packaging until told by a Customer Service Representative (CSR) to discard, recycle, or send back the defective product(s).
GENERAL SHIPPING INFORMATION
Our shipping and handling (S&H) charges are intended to compensate our company for processing your order, handling and packing the products you purchase, and delivering them to you. Most purchases are shipped from our warehouse to arrive within 5-8 business days of receipt of the order, with the exception of backordered items, which could take longer. Items shipped via USPS/Parcel Post may take 12-15 business days, depending on final destination. Some items may not arrive in the same box, and all packages should be opened and carefully inspected upon receipt. Some heavy or oversized items may incur an overweight surcharge. By law, some items, like fertilizer and soil amendments, cannot be shipped to certain states or outside the Continental U.S.
SHIPPING & HANDLING RATES
|ORDER TOTAL||CONTINENTAL US||AK, HI, TERRITORIES||CANADA|
|$0 - $9.99||$5.50||By Request||By Request|
|$10 - $29.99||$8.50||By Request||By Request|
|$30 - $49.99||$10.50||By Request||By Request|
|$50 - $69.99||$18.00||By Request||By Request|
|$70 - $89.99||$20.25||By Request||By Request|
|$90 - $124.99||$21.25||By Request||By Request|
|$125 - $249.99||22% of total||By Request||By Request|
|$250 - $999.99||20% of total||By Request||By Request|
|$1,000+||Please use the contact form below for a shipping quote|
We reserve the right to limit the sales of our products or services. Our listed Shipping & Handling rates are for residential customers only. If your order totals $1,000.00+ USD, please contact us and we will assist you in obtaining the best freight quote.
All commercial and business-related accounts, including schools, should contact us for pricing and shipping information prior to placing an order. We reserve the right to question, refuse, and/or cancel any order that appears to be for commercial use.
SHIPPING TO AK, HI, AND U.S. TERRITORIES
As of 1/1/19, all orders to Alaska, Hawaii, or U.S. territories will be processed with a custom shipping quote. Please contact us by calling 1-800-442-7336 or email us via our contact us form to help with your order. Thank you in advance for your patience and understanding.
SHIPPING TO A P.O. BOX
Unfortunately, since most items cannot ship to a P.O. Box, if you enter your order to be shipped to a P.O. Box, your order may be delayed or incur extra shipping charges. We are not responsible for items shipped to a P.O. Box nor will we refund any orders shipped to a P.O. Box.
We only ship to the United States, U.S. Territories, APO/FPO addresses, and Canada. For customers wishing to ship orders to APO/FPO addresses via USPS/Parcel Post, please call Customer Service at 1-877-369-0134 between 8:00 a.m. – 4:30 p.m. EST, Monday through Friday. We regret we cannot ship to any other foreign countries at this time.
SHIPPING TO A DIFFERENT ADDRESS
You can ship to a single (1) different address (apart from the "Billing Address") without incurring additional shipping charges. Simply fill out the “Shipping Address” portion of the checkout form in the Shopping Cart with the recipient’s information. If you wish to ship to multiple addresses, you must complete a separate order for each different shipping address and pay the associated shipping charges for each order. We are unable to combine shipping charges for multiple addresses/orders.
6.0% sales tax on the merchandise and shipping charges is added to orders billed and/or shipped to Pennsylvania (PA).
SHIPPING METHODS & TRANSIT TIMES
We do not allow customers to pick-up any products from our manufacturing plant, warehouses, or offices. We must ship all items, no exceptions.
From time-to-time, incidents beyond our control may affect shipping, resulting in a longer period of time before you receive your order. Such incidents may be related to weather or other natural disasters; government restrictions such as "State of Emergency;" or mechanical failure on the carrier's mode of transport. Novelty Manufacturing Co. will not be held responsible for such delays. In appropriate cases, we will file a claim with the carrier.
We encourage you to check all information in your shopping cart before placing and confirming your order. Once your order leaves our facility, we cannot intervene with the carrier to intercept or re-route your order. Novelty Manufacturing Co. will not reimburse or be responsible for additional shipping charges or delays on orders with incorrect information.
PLACING ORDERS ON HOLD
We do not allow any customers to choose to delay or hold orders for shipment at a later date/time. Once placed, we must process and ship all orders immediately, no exceptions. In some cases, if an order is received with an item that is back-ordered, the entire shipment may be held until all products are ready to ship at the same time.
CANCELLING ORDERS & SHIPMENTS
If you would like to cancel or change an order, please call Customer Service at 1-877-369-0134 as soon as possible (Open Monday - Friday, 8:00 a.m. - 4:30 p.m. EST). We'll do everything we can to accommodate the request, but please keep in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process, which is usually just a few hours after the order has been placed.
If you wish to cancel an order after it has left our facility, you will be responsible for any fees associated with returning the order.
Please note: If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion on your order.
MISSING AND STOLEN DELIVERIES
Unfortunately, the reality of missing and stolen package(s) exists. We will provide you with detailed tracking information once it becomes available so that you can track the status of your shipment. We recommend having someone home on the expected delivery date, or enlisting the help of a trusted individual to retrieve your package(s) for you. You may also choose to have your shipment sent to an alternate address during the checkout process, such as a family member or work address. If your delivery is missing, please contact us as soon as possible so we can investigate with the carrier and confirm the delivery status. If believed to be stolen, you should contact your local authorities immediately and file a report. Once a report has been filed, contact your banking institution or credit card provider regarding the charges. Novelty Manufacturing Co. is not responsible for missing or stolen deliveries.
Please note: In some areas with increased chances for stolen packages, the carrier will often try to "hide" the delivery in a safer place. Be sure to check the delivery notes and look in, under, and around all doorways, porches, decks, shrubbery, and steps.